Frequently Asked Question & Industry Buzzwords
Products
How do you make your product? Where did all sodium go?
Our mission to make the best fresh dumplings in Silicon Valley. Each week, we prepare a new batch to be delivered to our customers. It means, fresh organic meat, locally grown vegetables, and premium flour to make the most exciting dumplings. All of our dumplings are made without any additives or other junk that big brands use to keep the product longer in the freezers.
We include all of the good stuff you want—like protein, complex carbs, and healthy fats—without any of the bad stuff you don’t. Eat right & feed your kids the right food.
Why is this more expensive than “regular” dumplings?
Our dumplings leave in the dust any familiar dumplings, it is completely different. In fact, it’s nutritionally equivalent to true homemade dumplings with no additional preservatives, and at $20.00 per 40 pieces package, it can easily feed two adults or three children. It’s far healthier & fresh than any other frozen food options.
Why I can’t make a one-time purchase?
Our business model is focused on delivering only fresh and tasty food.
Each week we make sure that we get freshest ingredients from the local farms and markets to we can make a fresh custom batch for you.
We want you to have a home-made experience, so currently, we offer only the subscription model to guarantee quality.
If you're not completely in love with your dumplings, you can cancel your subscription.
We want you to have a home-made experience, so currently, we strongly focus on the subscription model to guarantee quality. If you're not entirely in love with your dumplings, you can cancel your subscription.
Are these dumplings paleo-friendly?
Yes. Temujin Dumplings is perfect for anyone on a paleo diet. Each serving has just 3g net carbs and less than 0.5g saturated fats from a blend of high-oleic sunflower oil and avocado oil.
In fact, one of the reasons we created this in the first place is that we couldn’t find healthy dumplings to fit into our low carb lifestyles, and we missed our childhood dumplings more than anything else (yes, even pizza).
Do kids eat/like Temujin Foods?
Absolutely! And since it tastes just like their favorite “unhealthy” dumplings, they’ll love eating this instead of other “healthy” dumplings.
What are net carbs?
Not all carbs are created equal. Fiber and (most) natural sweeteners don’t affect your blood sugar or insulin levels, so they’re stripped out to get “net carbs,” which you can think of as the active carbs that affect your body.
In our case, net carbs = total carbs - allulose - fiber = 3g.
In our case, net carbs = total carbs - allulose - fiber = 3g.
How big is the case of dumplings?
Cadet Dumplings -smallest package contains 40 dumplings (12.5 grams) and one package can easily feed 2 adults or 3 children.
Manti
Samsa Pastry
Of course, if you’re anything like us - you and your kids enjoy dumplings at least twice a week, if we’re being honest, occasionally for dinner, then a one month supply might magically disappear in a couple of weeks!
What sauces should I eat these dumplings with?
Is delicious with everything from whole milk to oat milk. Our favorite is almond milk but you should choose your own adventure. If you want to get really creative, try it as a topping for yogurt or even healthy ice cream.
What do these dumplings taste like?
It tastes just like you remember, only better ; )
Are these dumplings non-GMO?
Yes, all of our ingredients are non-GMO.
Do you make Halal dumplings?
Yes, at Temujin we make a halal version of all types of dumpling that we currently offer.
How does this compare to other "healthy" dumplings?
Even “healthy” breakfast dumplings like granola are typically loaded with added sugars, with many of the leading brands containing as much sugar as candy. You can see how we compare to a variety of dumplings on our "Us vs. Them" page.
How long do these dumplings stay fresh/what is the shelf life?
Our dumplings have 90 days shelf-life.
Are Temujin dumplings vegan?
Right now, our dumplings aren’t vegan and we don't have any plans for vegan dumplings in the immediate future, but we're definitely keeping it in mind as we continue to expand our product line! It's always helpful to hear from our prospective customers as to what they're looking for, so send us an email at support@temujinfoods.com to let us know what you’d like to see from us!
Are Temujin dumplings dairy-free?
No!
Are Temujin dumplings gluten-free?
Our dumplings are Certified Gluten-Free, but it is made in a shared facility. We test the product in and product out and can guarantee that we comply with the Gluten-Free Certification Organization's requirement to contain no more than 10 parts per million gluten.
Orders Related:
I need to change my order!
Feel free to contact us at support@temujinfoods.com, and we will update/change your order quickly.
Can I edit or cancel my order once it’s been placed?
Hurry! There’s only a short window of time for us to edit or cancel your order. E-mail support@temujinfoods.com and we’ll do our best to work some magic for you.
How do I track my package?
You’ll receive a shipping confirmation with your tracking number as soon as your order ships out. Give that tracking number 24 hours to update once you receive it, and then you can follow your order on its journey to you.
I’d like to place a custom order.
While it's on our radar, we're not currently able to support customized cases. This is definitely something we want to bring to life soon though, so stay tuned.
How to order several products?
While it's on our radar, we're not currently able to support several products under one subscription. Each product will require a separate subscription.
Help! My package is missing!
If your package has been marked as delivered but you don’t see it on your doorstep, e-mail us at support@temujinfoods.com and we’ll help track it down!
Do you have any samples?
Yes, existing subscribers can request a free sample of another flavor they would like to try. Samples will be delivered within the next weekend shipment. So give it a shot, and let us know what you think!
Shipping & Delivery
What are your shipping options?
Currently, we deliver dumplings every Saturday/Sunday to selected counties in the San Francisco Bay Area via our own delivery service. In some counties, we offer ground shipping via UPS and USPS.
Do you offer expedited shipping?
We don’t offer expedited shipping at this time, but if you want more information when your order will arrive, email us at support@temujinfoods.com.
Where do you deliver?
Right now we only deliver within selected counties in San Francisco Bay Area, but stay tuned as we continue to expand! If you’d like to be notified when we’ll ship to your country or state, email us at support@temujinfoods.com
How long will it take for my order to arrive?
Once you place your order, it’ll process within 1 business day. From there we’ll start to deliver our products on every other Saturday/Sunday or every 4th Saturday based on your subscription. You might receive a tracking number once your package out for delivery if you get serviced by UPS/USPS. Give your tracking number 24 hours to update once you receive it, and then wait patiently for your dumpling game to completely change!
Subscription Related:
Is there any minimum commitment for a Subscription?
No, you can cancel your subscription at any time. To cancel the subscription, you can click Cancel Subscription.
How do I subscribe?
When you click Subscribe, you’ll be taken to Express Checkout, where you can confirm the order without adding other products to their cart. You will be prompted to log in or create a new Customer Account
After the order processes, you will receive an Order Confirm email with your subscription details and information about how to manage their settings. By default, they'll only receive this email once.
How do I How do I pause or cancel my Subscription?or cancel my Subscription?
In order to cancel your subscription, you will first need to log in to your account. Click the Subscriptions tab, then next to each of the products you are subscribed to is a Cancel button. You would use this if you would like to no longer receive this subscription product.
How do I skip a Subscription delivery?
Once logged in, click on the Delivery Schedule on the left to see all upcoming deliveries for your subscriptions. To skip a delivery you can click Skip to the right of each one.
How do I update my Payment Method?
To update your payment information, click the Payment Method, and then Update Payment Method.
How do I update my Subscription shipping address?
To change the subscription shipping address, you must cancel the subscription and re-subscribe using different shipping details.
Once logged in, click on Subscriptions and click Edit to the right of the address. This only affects the shipping/delivery address, this does not update billing information related to the method of payment.
How I manage my Subscription?
You can view and manage your subscriptions from their Customer Account. After logging in, you click My Account, and then Subscriptions.
All subscriptions are listed in the Subscriptions section. Customers can click a subscription to view its details,
including:
-The next order date
-Price
-Subscription frequency
-Order history
-Saved billing and shipping information
To cancel the subscription, they click Cancel Subscription. You'll receive an email notification when a customer cancels their subscription.
Note: To change the subscription shipping address, customers must cancel the subscription and re-subscribe using different shipping details.